Refund policy

Return window

You can request a return within 14 days of receiving your order.

Condition

Items must be unworn, unwashed and in their original condition, with tags and packaging. Please keep your order number as proof of purchase.

Multipacks

Multipacks are sold as a set at a discounted price, and the items in a pack can't be changed.

If you return only part of a multipack, the items you keep will be charged at our regular single-item price, and the difference will be deducted from your refund. Original shipping fees are non-refundable.

If an item in a multipack is defective or wrong, we'll replace the whole pack or just that item, or issue a refund.

How to start a return

Email us at eduardo2013@naver.com with your order number and the items you want to return. We will reply with return instructions. Returns sent without contacting us first cannot be accepted.

Change of mind

If you change your mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit.

Defective, damaged or wrong items

If your item arrives defective, damaged or is not what you ordered, contact us within 14 days of delivery with photos. We will cover the return shipping cost and send a replacement or issue a full refund.

Exchanges

To exchange an item, please return it and place a new order for the size or color you need.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Non-returnable items

Items marked as final sale and gift cards cannot be returned.

EU and UK customers

You have the right to cancel your order within 14 days of receipt without giving a reason. This does not affect your statutory rights.

Return address

Eduardo Co., Ltd.
5F, Eden Building, 43 Banghwadong-ro, Gangseo-gu
Seoul 07620, Republic of Korea